Tidio Premium

WordPress chat and the Tidio account

The Tidio add-on includes a responsive live chat widget to a WordPress site and connects it to a Tidio account. Visitors can message your team from desktop, tablet, or mobile, while agents manage conversations in a shared workspace. An account is required; make one from the WordPress administration panel or sign in with existing credentials.

Live chat lets agents respond directly to visitors. Lyro is Tidio’s conversational AI customer support agent, which Tidio says can handle up to 70% of inquiries automatically. Premium settings include unlimited AI chatbot responses, automation, and support for multiple agents.

Ways to handle conversations

• Build chatbots with drag-and-drop utilities or prebuilt templates.
• Track live visitors and start conversations based on behavior or location.
• Direct messages to departments or agents, and trigger proactive messages or smart popups based on visitor actions.
• Manage messages from live chat, Facebook Messenger, Instagram, and email in one inbox.

WooCommerce cart and order context

With the WooCommerce integration, agents can view visitor carts and order history, then send product cards in chat. These details can support product recommendations, upselling, abandoned-cart conversations, and assistance while a customer shops.

Widget show and agent access

Customize the widget’s appearance to match your site. Choose which WordPress pages display it, limit display by country, or hide it on mobile devices. Scheduling controls can display the widget during operating hours or when your team is online, and send automatic replies on selected days.

The widget supports English, German, French, Spanish, Italian, and Portuguese. Agents can also use Tidio’s iOS and Android apps to reply away from a desktop.

Installation and account setup

1. Install and activate the Tidio plugin in WordPress.
2. Open the Tidio live chat area in the WordPress administration menu.
3. Create a Tidio account or sign in with existing credentials.
4. Complete the initial configuration and customize the widget, pages, schedules, and support options.
5. Set up live chat, automation, chatbots, routing, or WooCommerce features as needed.

After setup and account connection, the live chat widget works without additional tools. The host is recommended to support OpenSSL and cURL. Tidio’s listed options include a free plan, a seven-day trial for premium capabilities, and premium pricing starting at $29 per month.