Professional package

Professional and Growth package capabilities

Formilla Live Chat includes a responsive chat widget to WordPress and WooCommerce sites. The Professional and Growth packages are part of a wider paid-plan range, with features that vary by package.

Live visitor monitoring

Professional and higher packages display active users, the page they are viewing, time on site, whether they are new or returning, and details such as country, operating system, browser, referring website, and IP address. This information refreshes every few seconds to help agents judge when a conversation may be useful. Monitoring is for live visitor awareness rather than stored website analytics. Product information says anonymous visitor details are not stored unless a visitor starts or responds to a chat request.

Visitor engagement and lead qualification

Premium packages support proactive chat invitations after a set number of seconds. Smart Messages display custom messages in various visitor scenarios, and Growth includes email marketing automation. Custom chatbots can qualify leads, book meetings, and share product or service information without a live agent; they are a paid add-on for Premium packages. A.I. ChatGPT Bots are also available as a paid add-on to answer visitor questions around the clock.

Team chat workflows

• Saved replies: use keyboard shortcuts for common answers. Premium plans include unlimited saved replies.
• File sharing: visitors and agents can exchange files during chats. The Professional package lets you disable sharing for visitors, agents, or both.
• Chat broadcast: notify online agents about incoming chats so they can accept or decline based on availability.
• Chat transfer: pass a conversation to another available agent with a private message for context.
• Typing indicators: see when a visitor or agent is composing a message.
• Desktop notifications: get incoming-chat alerts in supported browsers, including Chrome, Firefox, and Safari.

Widget customization

All packages let you customize online and offline widget text in any language, along with colors, fonts, backgrounds, banners, and themes.

Installation and mobile support

Install and activate Formilla Live Chat from your WordPress site. The chat button appears on the WordPress or WooCommerce site after activation, using the Formilla web interface. Sign in to your Formilla account to chat, configure the widget, and select the paid capabilities for your package.

For mobile support, install the Formilla app on an iPhone, iPad, or Android device and sign in. Agents can reply from a mobile device or tablet, while visitors can use the responsive widget on smartphones.