LiveChat Business

Connect visitors with your team

LiveChat Business and Enterprise are paid plans that add a real-time chat widget to a WordPress site. Support and sales teams can answer questions as people browse a blog, online shop, or service business. The widget can also collect leads and act as a contact form when agents are offline; those messages are stored for follow-up.

The widget works with WordPress themes and templates without custom modifications. Add it across a site and tailor its appearance to match the brand. For ecommerce conversations, it works with WooCommerce, BigCommerce for WordPress, and Ecwid.

Use browsing context to shape conversations

LiveChat shows agents the pages visitors view, their referral sources, and the products they browse in real time. Teams can use this activity to send personalized messages or chat invitations. Examples include a greeting for a returning user or a prompt on a pricing or checkout page.

• View cart contents for upsell and cross-sell opportunities, send cart recovery messages, and provide proactive support.
• Review visitor profiles with past chat history, location, and behavior, and connect CRM tools for more personalized support.
• Use saved replies for common questions and see what clients are typing before they send a message.

Bring conversations into team workflows

LiveChat can connect with HelpDesk to bring live chat, email, and tickets into one workflow. Conversations can become tickets and be tracked through resolution. Reporting and analytics provide information about sales, chat satisfaction, and response times.

Other integrations include HubSpot CRM, Salesforce, Zendesk, WhatsApp, Facebook Messenger, Instagram, Mailchimp, Google Analytics, and Slack. These connections can help coordinate customer relationships, marketing, social messaging, and team activity.

Extend access across websites and devices

With multisite support, you can add LiveChat to multiple WordPress sites without extra charges. Customize the widget for individual pages or use a consistent presentation across the network. Teams can access LiveChat through its iOS and Android apps, browser, and Windows or macOS desktop applications.

Set up the WordPress plugin

Install and activate the LiveChat plugin on your WordPress website. During setup, sign in to an existing LiveChat account or create one. An account is required, and a free trial is available without a credit card. After connecting the plugin, sign in through the web, desktop, or mobile app, customize the widget, configure automated greetings, and begin chatting with visitors.