Chaport Pro

How live chat and chatbots handle visitor questions

The Chaport WordPress add-on adds a chat widget that connects website visitors with your team. Chaport Pro is a paid plan for the Chaport live chat and chatbot service. Operators can manage site chats and messages from Facebook, Telegram, Viber, and email in one workspace.

Chatbots can answer routine questions, provide information, and request visitor details. If a question needs personal assistance, a bot can transfer the conversation to a live operator. The scenario editor lets teams create chatbot flows without coding.

How conversations reach the right operator

Auto-invitations can start chats according to specified rules. Assignment rules can route conversations by language, page URL, visitor location, message text, and other conditions. Operators can invite a teammate into a chat, join an existing conversation, or organize into teams such as Support, Sales, and Marketing.

A pre-chat form can collect contact details or run a short survey. During a chat, operators can view visitor information, see which pages they are browsing, and use typing insights to read messages before they are sent. Chat history can be searched by visitor name, email, phone number, notes, or message text.

Tools for ongoing support and follow-up

• Send saved replies to answer common questions and documents to share documents or screenshots.
• Receive offline messages when operators are unavailable, then reply even after a visitor has left the site.
• Use notifications, read receipts, internal notes, and chat transcripts to follow conversations.
• Send a direct chat link to a customer or block unwanted visitors with the Ban option.
• Review reports on served and missed chats and operator time online.

The widget works with multiple languages and can switch to a visitor's preferred language. It can be customized with colors, a background, and a chosen position. Chaport can run on multiple websites from one account, with the originating site shown in visitor information; widget appearance can also be adjusted for individual URLs.

How Chaport connects with team workflows

Operators can handle conversations in desktop apps for macOS and Windows or mobile apps for iOS and Android. Chaport also connects with other tools through its API or Zapier, so collected data can be transferred to a CRM, email service, task manager, or another connected system.

What the plans and WordPress setup involve

The listed plans are Free with two operators, Pro with four operators, and Unlimited with unlimited operators. Pro and Unlimited are the paid plans.

1. Install and activate the Chaport plugin in WordPress.
2. In the plugin options, enter the App ID from your Chaport account and save. If you plan to use the Chaport JavaScript API, enter the installation code instead.
3. Open your website and check that the chat icon appears. In your Chaport account, you can then add operators, customize the widget, and configure invitations or chatbot scenarios.